Shows government agencies how to meet the needs of customers seamlessly, that is, in a smooth, effortless, responsive manner. Details a step-by-step approach to assess, design and implement significant change in all levels of government?and how to overcome resistance along the way.
Формат: Скан PDf
Формат: Скан PDf
https://www.yakaboo.ua/ua/seamless-government-a-practical-guide-to-re-engineering-in-the-public-sector.html