Придбаний [PHP.] Support Centre - центр поддержки ваших клиентов

[Gadzhi]

[PHP.] Support Centre - центр поддержки ваших клиентов

Support Centre - мощный PHP-скрипт, который позволяет пользователям создавать тикеты и получать поддержку от ваших сотрудников.
Он поставляется со встроенной базой знаний, поэтому вы можете создавать подробные статьи для дополнительной поддержки.
Скрипт имеет встроенные платежные системы Stripe и PayPal, что позволяет вам создавать Premium-планы для поддержки пользователей.
Скрипт безопасен, в его арсенале защита от SQL-инъекций, от CSRF атак, подбора логина/пароля, гугловская Рекапча.
Написан на фреймворке CodeIgniter Framework 3.1
Подробная онлайн документация.

Начал перевод скрипта на русский язык.
Все, кто поставит складчину в подпись, получат перевод бесплатно.


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Спойлер: Информация

• User & Registration System
  • Users can register for an account using the quick and easy register page.
  • Captcha enabled registration page to prevent bots from spamming your site (can be disabled in Admin Panel). Can use native captcha or Google reCaptcha.
  • Users can also register accounts using their Social Network accounts, making it even quicker to sign up to your site!
  • Login System comes with a Forgotten Password page, to allow users to reset their password via email.
  • Prevents spam by making sure the email address is unique and valid.
  • Passwords are encrypted using PHPass library to make sure your data is safe!
  • Can disable registration from Admin Panel, as well as Social Login option.
  • Create Custom Fields to collect extra information about your users.
• Ticket System
  • Users can create tickets either by registering an account or creating as guests.
  • Guest Ticket creation can be turned off in Admin Panel.
  • Create categories and sub-categories (1 level) to help organise your tickets better.
  • Assign staff to particular categories so they only see tickets created in those areas.
  • Get notifications of newly created tickets with the notification system (includes email alerts).
  • Tickets can be rated by users; you can view rated tickets in the Reports section.
  • Easily search tickets on the system using our ajax implemented search system.
  • Each ticket can have a staff member assigned to it.
  • Your Tickets section shows all tickets that have been created in categories you are added to.
  • Your Assigned Tickets section shows all tickets you have been assigned to.
  • Create Custom Fields for tickets to collect extra information. Have custom fields appear for only certain categories.
  • Verify Envato Product Codes with custom Envato API fields + Check Support duration.
  • Email Piping supported for clients; iMAP support only.
  • Attach files to Tickets. Can be disabled in the Admin Panel.
  • Admin Notes allow staff to put notes on tickets that the client cannot see.
  • Canned Responses allow you to quickly respond to tickets.
  • Merge Ticket Options
• Knowledge Base
  • Create rich and detailed articles that users of your system can view.
  • Uses CKEditor which allows you to use a special text editor to insert images, links and other media easily. Also has HTML view.
  • Create categories to organise your articles.
  • When a client types in the Ticket title, related articles will be shown next to the ticket based on article title.
  • Search for articles using search system.
• Reports
  • View a detailed graph of open and closed tickets for a specific date range.
  • View recently rated tickets.
  • View top rated staff users and see how many tickets they have been assigned to.
• Admin Panel
  • Four different layouts: Basic, Titan, Dark Fire, Light Blue.
  • Custom Fields system allows you to add extra fields to registration form.
  • Able to disable registration
  • Able to disable Captcha
  • Option to add Google reCaptcha
  • Change site name, logo and other settings.
  • Able to disable social network login
  • Manage Members allows you to edit, delete and view Member information, such as their IP address, email and when they last logged in.
  • User Roles allow you to create specific permissions for your users. Roles include Admin, Ticket Manager, Ticket Worker, Knowledge Manager and Client.
  • User Groups allow you to sort and categorize members easily. Apply User Groups to Ticket Categories to restrict who can view tickets.
  • Admin Announcements allows you to create announcements in the client area.
  • Email Templates make translating emails much more easier by using our Email Templates option.
  • Email Members area allows you to send emails to all of your registered emails. Select by User Group, Username or All Users.
  • IP Blocking system allows you to block certain IPs from registering accounts and from logging in.
  • Setup Payment Plans, Payment Settings and view Payment Logs for new Micro-Transaction feature.
  • Ticket Settings allow you to customise how your ticket system is handled.
  • Email Piping support for clients (reply to tickets via email + create tickets). Supports iMAP.
• Payment Plans
  • Turn on or off the ability for users to purchase credits for their accounts.
  • Check out via PayPal, 2Checkout or Stripe; supports multiple currencies.
  • Credits automatically added to user accounts after payment has been made.
  • Users can purchase plans that add Premium time to their account.
  • Can force users to have Premium Time to be able to submit a Support Ticket.
  • Plans can be added via the Admin Panel, select price and how many days the plan adds.
• Client View
  • Client View is the default page client logged in users and logged out users see.
  • Allows them to view all their tickets they have created and made.
  • Can view the Knowledge Base and categories.
  • Users can purchase plans that add Premium time to their account.
  • Users can change their user settings, including avatar, name, email and password.
  Translation Ready
  • Easy translate the entire system by modifying our translation files (just 3 to edit!)
  • Allow users to switch between a language of their choice using our unique Language Switcher.
  • Supports any UTF-8 language!
  • RTL Support
  • Documentation Guide to walk you through how to translate
• System
  • Built on CodeIgniter 3.1.6
  • Built on Bootstrap 3.3.4
  • Translation Ready
  • Requires PHP 5.4 and a MySQL database. Requires PHP IMAP for Email Piping.
  • Supports MySQL, Mysqli and PDO drivers.
  • Supports SMTP Email, PHP Mail()

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