Learning how to actively listen and absorb what a person is saying, thinking, and feeling can set the stage for dramatically improved relationships and increased personal success.
Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and under-utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems.
Bolton teaches you key communication skills by:
Формат: Скан PDf
Most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. In Listen Up or Lose Out, communications expert Robert Bolton highlights the underestimated and under-utilized tool of active listening and explains how it can be used to gather perspectives, bridge differences, and resolve problems.
Bolton teaches you key communication skills by:
- breaking down listening into a set of learnable skills such as avoiding the urge to criticize, question, or advise;
- focusing on the speaker’s point of view;
- asking the right questions, in the right order;
- and learning how to read people’s feelings and reflect them back
Формат: Скан PDf
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